Returns and Cancellations

What is your refund policy?

The BottomLineStores.com store by Digital River offers a 30-day money back guarantee.

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How do I request a refund?

To request a refund, you must look up your order and then use the request a refund option to submit your request.

To request a refund for physical product(s) purchased online, email Customer Service.

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How do I cancel my order?

You can submit a request to cancel your order on the same day the order was placed (unless your product is on backorder). Please note that your request may not be able to be approved because your order has already been shipped. Click here to submit a request to cancel your order.

If your order cannot be cancelled, you will get an email notification when the order is shipped. You can also look up your order to view the shipping status of your order.

More questions? Back to Main Help Page

When will my credit appear on my credit card?

Your refund credit will appear on your card 5 - 7 business days after we receive your product.

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How do I cancel an auto-renew subscription?

To cancel your subscription order, please send a cancellation request to Customer Service. You will need to enter your order number, select the "Subscription Request" subject, then select "Please cancel auto-renew on my subscription."

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What is your policy on cancelled subscriptions?

Shoppers (subscribers) will receive the subscription service for the full time period for which they have paid, even if the auto-renewal option is cancelled. Cancelling the auto-renewal on a monthly subscription means that the subscription will not be renewed in the following month but the subscriber will continue to receive the subscription until that time. Similarly, cancelling an annual auto-renew subscription means that the subscription will not be renewed in the following year but a subscriber will continue to receive the subscription for the remainder of the year.

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How will I be alerted to my next auto-renewal subscription term?

30 days prior to the end of your current subscription term we will send you an e-mail asking if you’d like to continue your subscription at the current term and price, charged to the credit card on your account.

If you choose to continue, do nothing.

You always have the unconditional right to cancel your subscription any time for a full refund on all unmailed issues, no questions asked.

If you wish to cancel, click on the link in the e-mail, or call the customer service number also located in the e-mail.

More questions? Back to Main Help Page

What does auto-renewal mean?

Auto-renewal is a convenient way to make sure that your subscription service will not be interrupted.

30 days prior to the end of your current subscription term we will send you an e-mail asking if you’d like to continue your subscription at the current term and price, charged to the credit card on your account.

If you choose to continue, do nothing.

You always have the unconditional right to cancel your subscription any time for a full refund on all unmailed issues, no questions asked.

If you wish to cancel, click on the link in the e-mail, or call the customer service number also located in the e-mail.

More questions? Back to Main Help Page

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